Skills management

Lufthansa fostered skill-based growth, networking, and global collaboration to strengthen employee engagement

Achieved goals

Increased cross-functional collaboration across departments and locations, connecting employees from 153 locations worldwide.
Upskilled employees through skill-based project assignments and 11,000 learning opportunities, with over 2,900 different skills identified.
Established a culture of networking and self-driven development within Lufthansa Group, with over 160 projects and 40 events actively involving employees.
Enabled a 40% growth in participation, strengthening collaboration and engagement across Lufthansa’s global teams.

Faced challenges

Lufthansa’s workforce of approximately 110,000 employees across companies such as Lufthansa Airlines, SWISS, and Eurowings has faced challenges due to diversity, geographical spread, and constant travel. The company needed a solution to:

Implement a skills-based approach to staffing and project assignments
Facilitate networking and mentorship opportunities for career development.
Promote inter-department collaboration despite logistical barriers.

„Cross-functional collaboration is increasingly becoming the norm for us and is seen as a great enrichment by many of those who have already been involved.”

Anna Groschupf, Head of Performance & Potential at Lufthansa Group

Key insights & value-adds for the client

HRForecast supported Lufthansa by building the “CanDo” platform, designed to manage connections and enable skill-driven assignments within the organization. This solution provided Lufthansa with:

A skills library in multiple languages, helping employees identify and showcase their capabilities.
A job library to help employees understand skills related to their roles.
A marketplace for posting and applying to projects, fostering self-driven skill development, and internal staffing for gigs and events.
Integration of internal training and external LMS content to provide personalized training suggestions.
Mentorship opportunities, informal networking, and tools for bridging cultural and departmental differences, enhancing cross-functional and international collaboration.

The CanDo platform facilitated transparent communication, gained support from the workers’ council, and contributed to an inclusive and engaging environment across Lufthansa Group.