HR software has quickly become one of the fastest-growing technology sectors due to an effort to accommodate the shifting priorities of the hiring process. Many processes are now automated to support your virtual-first workforce, including scheduling tools, applicant tracking systems, and video interviewing platforms. Whether you’re back in the office, remote, or a hybrid of the two, chances are you’ve explored some of these software advancements.
With all this new technology to choose from, finding the software that best suits your needs can feel a bit overwhelming. However, as the benefits of video interviewing continue to popularize the tool, you need to identify what you’re looking for when searching for a provider. To help with your search, we’re narrowing down the five key factors to consider when exploring video interviewing platforms.
1. User experience
First and foremost, your video interview provider should be accessible, reliable, and easy to use. Remember that you will use this software, your hiring managers, and the candidate, most importantly. Ensure you keep all user experiences top of mind, as this will directly impact team buy-in and your candidate experience.
Pay particular attention to how the platform establishes a stellar experience for candidates. Ask yourself – is the candidate experience a top priority for this provider? Anything that might negatively affect a job applicants’ impression of you and your brand may result in you losing out on a quality hire.
Ensuring your HR team and hiring managers are comfortable using the technology is also crucial to your selection. Team buy-in makes or breaks how successful your implementation is. A simple, user-friendly interface will help team members feel more confident and excited about using new software.
2. The functionality of the platform
As your HR needs continue to evolve and grow, so should your video interviewing software capabilities. Take a critical look at the functionality of the platform. Are they continuing to advance the technology to meet customers’ needs? What steps have they taken to improve and develop the software?
Customizing your interview experience to meet your specific needs helps you better capitalize on the full benefits of video interviews. A platform that remains adaptable will continue to support your HR team grow and develop your company well into the future.
Adopting new tech is all about innovation and modernization, be sure the platform you choose is as committed to advancing their processes as you are.
3. Customer support & training
Your success with a video interview platform starts with your training and onboarding process. Video interviews will likely be a new initiative you’re introducing to your team and across your organization. The seamless implementation relies on a solid support team. Look into how thorough their training sessions are. Do they provide 24-hour support? How long does it usually take to be up and running on the platform?
Here’s where you should start looking into customer testimonials and reviews. They will give you a better idea of what you can expect from the customer success team. Proper training is the only way to achieve success using video interviews, so it’s essential you feel confident with the support team you choose.
4. Integration capabilities
Video interviews are one part of a larger whole of your HR and hiring process. Finding a platform that integrates with your ATS is crucial to your overall productivity. Being able to use all your tools congruently results in a more efficient process overall.
Take a close look at the applicant tracking systems the platform has existing integrations with. Suppose your ATS isn’t included in that list. Ask if they have plans to integrate in the future. Do they offer partial integrations? The platform you choose should function as an all-in-one solution to your hiring needs. While some companies are okay with a standalone video interview platform, integrating with your ATS establishes a smoother, more cohesive interviewing and hiring process.
Choosing your video interviewing provider will ultimately come down to one final question: how much does it cost? Be sure to ask what all is included in the pricing. Compare packages across platforms to get a better idea of what’s a reasonable cost. How does the software package compare to your budget? Are there additional setup fees? Are you willing to pay more for a particular feature?
Finding a cost-effective solution will take a bit of research, but it’s essential to find a provider that matches both your needs and your bottom line.
With such a wide variety of video interviewing providers to choose from, you’re bound to find the right platform with some crucial questions and thorough research. Be sure to keep these factors in mind, and you’ll find the perfect video interview solution for your team.
This blog post is contributed by SparkHire.